Privacy policy

Last updated: May 2026

This Privacy Policy explains how DDS Holdings Group Limited (trading as Livaro Design, company number 17049683, registered at Pall Mall 1 Pollen Square, 59 King Street, Manchester, England, M2 4PD) collects, uses, and protects your personal data when you visit our website or purchase from us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our website or place an order, we may collect the following personal data:

• Identity data: your name
• Contact data: email address, phone number, delivery address and billing address
• Transaction data: details of products you have purchased and payment information (we do not store full card details — these are processed by our secure payment provider)
• Technical data: IP address, browser type, device type, and website usage data collected via cookies
• Communications data: any messages or enquiries you send us

2. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Send you order confirmations, shipping updates, and customer service communications
• Manage returns and refunds
• Comply with our legal obligations
• Improve our website and services
• Send you marketing communications (only where you have opted in, and you can unsubscribe at any time)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: to process your order and deliver your products
• Legal obligation: to comply with applicable UK laws
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications where you have opted in

4. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties solely to fulfil our services, including:

• Shopify Inc. (our e-commerce platform provider)
• Payment processors (e.g. Stripe, PayPal) for secure payment handling
• Delivery and courier services for order fulfilment
• Google LLC (for advertising and analytics, subject to Google's privacy policy)

All third-party providers are required to process your data securely and in accordance with applicable data protection law.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and support advertising. These include essential cookies (required for the website to function), analytics cookies, and advertising cookies. You can manage cookie preferences via your browser settings or our cookie consent tool.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@livarodesign.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as necessary to fulfil our contractual obligations, comply with legal requirements (including HMRC requirements for financial records), and resolve disputes. Customer account data is typically retained for 6 years in line with UK tax and legal requirements.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) for all data transmission.

9. Children

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last update.

11. Contact & Complaints

For any privacy enquiries, please contact us at:
Livaro Design (DDS Holdings Group Limited)
Pall Mall 1 Pollen Square, 59 King Street, Manchester, England, M2 4PD
Email: hello@livarodesign.com

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.